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Technical Service Manager (can stock)

Deliver value to our customers and to our business through outstanding, differentiated field service that maintains our organization as a preferred supplier to each location we serve.  Investigate and resolve material claims or defects and seek value-adding opportunities with customers’ operations while considering and weighing the impact on strategy, manufacturing plant, and supply chain.  

Position Requirements:

  • Bachelor’s degree preferred.
  • Extensive 3-5 years first-hand, rigid container sheet manufacturing and/or can making processes experience required.
  • Basic metallurgical knowledge. 
  • The ability to effectively teach and transfer knowledge to the TAA and Logan teams. 
  • Requires extensive travel to customer locations, suppliers, the Logan plant and other UACJ locations globally. 
  • Capable of managing competing time demands with primary service assignments as well as in consulting expert capacity. 
  • Statistical knowledge and experience in using statistical and continuous improvement tools as necessary. 
  • Must possess outstanding oral and written communication skills and be comfortable and proficient in developing and delivering technical, problem-solving presentations to internal and external customers. 
  • Ability to travel extensively (approximately 75%)

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Essential Functions:

  • Be a key driver of our value and differentiation in the field through a broad customer problem solving, troubleshooting and general operation consultancy role, and serve as a can plant process consulting and troubleshooting expert 
  • Mitigate claims and losses, implement process and product cost reduction initiatives through the value chain.
  • Work in close collaboration with Account Management team to protect and advance brand equity and strategy.
  • Deliver trial product and processes in support of objectives. 
  • Serve as a can plant process consulting and troubleshooting expert 
  • Monitor, track and report quality incidents across TAA’s customer base.
  • Gather market information (distribution channels, customers, competition, market evolution, pricing) during customer visits, by reading collateral materials, by participating in professional associations, by attending commercial events, etc. 
  • Contact and visit current customers and be accountable for an assigned list of locations.  Deliver timely and accurate reporting back to organization and customer for each visit. 

Quality Standards:

  • Maintain status on all compliance and anti-trust training, while operating safe behaviors. 
  • Develop and maintain excellent relationships across multiple organizations and with all levels of customer organizations, Logan and supplying companies.
  • Close coordination and relationship with Account Managers, production and scheduling teams and operations across the business unit and joint venture.
  • International travel planning and safe execution of travel to foreign countries. 

Physical Factors:

  • Occasionally lifts, carries or otherwise moves and positions objects weighing up to 50 pounds.

Working Environment:

  • Varied environment from corporate office setting to manufacturing floor.
  • Occasional work required outside of standard business hours.